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Here at Signature Spex-I-Wear Optometry, both your safety and ours are of the utmost concern. We are taking the following precautions and ask for your assistance following the guidelines below. Many state, county, and city restrictions also remain in place and will be followed as they are adjusted. We regularly monitor and adjust our response following CDC guidelines for healthcare providers.
For every visit to our optometrist office for exams, repairs, pickups, or anything requiring an appointment:
Please arrive on time for any appointment in office. If you are more than 10 minutes late, it will be considered a missed appointment and will need to be rescheduled. Please call and reschedule with more than 48 hours’ notice. Less than 48 hours will incur a missed appointment fee. We are unable to waive missed appointment fees due to our limited scheduling. Missed appointment fees are $40.
If your appointment is for an exam, evaluation, or frame select, it will be in-office.
We are limiting the number of patients in the office at any given time. The recommendation is no more than one patient per 500 sq. ft of office space. With just 1,685 square feet in office space, we are limited to no more than 3 patients in the office at a time. We also try to prevent any patients from being in the same part of the office at the same time. As a result, we have instituted the following guidelines:
- No visitors are allowed in the office with scheduled patients unless legally required.
- Children and disabled persons must always have a parent or legal guardian come to the complete exam with them.
- All other adults are required not to bring any visitors to the office with them. We understand many of you would like/need assistance from others for frame selection. We can do a video chat, take pictures, or even have others assist with opinions from outside our windows next to the optical. However they will not be allowed in the office.
- We ask that family members schedule on separate days.
- We are only able to schedule appointments following these protocols every hour. Please be mindful of the time you need in the exam and optical as it will delay the patients coming in after you.
All frames are disinfected between patients. During frame selection, we ask you to direct our Fresno opticians to the frames you would like to try on. They will be gloved up and take them off the boards. The tag will be removed and you may then try on the frames as much as you want. After you are finished, all of the frames you have tried on will be disinfected with a 1.5% hydrogen peroxide solution. This will not damage the frames but has been shown to kill any virus on them. They are then each wiped down with a separate clean cloth before being returned to the frame boards. All surfaces in the optical are then cleaned with hospital-grade disinfectant.
All repairs, pick-ups, drop-offs, small purchases, and adjustments will be done curbside. We have a parking spot with a sign for Signature Spex-I-Wear Optometry Dispensing and Pickup. Pull into the spot and call or text us at 559-432-0606 and we will come out to you.
Our Safety Precautions
Masks. Masks are currently required by state mandate. They have been shown to be very effective at reducing the spread of COVID-19. Masks are REQUIRED for all visits to our office. Masks must remain covering your mouth and nose at all times while in the office. Masks are required to be worn at all times , including carside during pickup and dispensing as well. If you do not have a mask you may purchase a 3-ply disposable procedure mask for a nominal fee. If you do not want to wear a mask, we respect that, but would ask that all routine visits be postponed. Urgent office visits will be evaluated on a case-by-case basis.
- Staff members will be wearing 3-ply procedure masks at all times. Dr Fisher is wearing kn95 masks.
Face shields may be worn during certain parts of the eye exam. Breath Shields have been installed on all microscopes in the clinic and the head-mounted binocular indirect ophthalmoscope.
We have always kept the cleanliness and disinfection of the office to a high standard. However we have switched most of our disinfection to hospital-grade solutions (Opti-Cide 3, Opticide Max). These are broad spectrum disinfectants. Our optometrists and opticians use these products on all surfaces and equipment at the front desk, pretesting, and exam room between all patients. All surfaces in the exam room and all equipment used are wiped down. This cannot be done in front of you and is done before you enter the facility. We have placards in place to both let you and ourselves know when an area has been disinfected. These placards say “Clean & Disinfected.” They are placed (or removed) from specific areas to indicate when that area has been disinfected. Please do not touch or move these signs. Dr Fisher will glove up for all parts of the exam where he may have to touch your face.
All employees are screened and must fill a COVID questionnaire daily. Non-contact temperature and pulse oxygen are also measured daily. We also ask all employees to self-report the moment any symptoms occur.
Before You Come In
Before you may enter the practice you will be required to answer a COVID screening questionnaire as well. This is a requirement by the county health department for healthcare offices.
The questions are as follows:
Within the last 14 days have you experienced any of the following symptoms?
- Shortness of breath or difficulty breathing
- Repeated shaking with chills,
- Muscle pain,
- Sore Throat,
- New loss of taste or smell?
Have you traveled in the last 14 days?
Have you or a member of your household had close contact with or cared for someone diagnosed with COVID-19 in the last 14 days?
Have you or a member of your household had close contact with or cared for someone with a presumptive case of COVID-19 in the last 14 days?
Has anyone in your household been asked or required to quarantine based on contact with a person who has a confirmed or presumptive positive COVID-19 test result or diagnosis or have you been asked to quarantine?
Please answer all questions honestly. If you are a front line health worker this will not preclude you from being seen. If you answer yes to any of the above questions we may be required to reschedule your appointment for a later date. If you have previously been diagnosed with COVID, we do ask for a clearance letter from your physician that you are safe to be seen. Viral shedding may continue even after symptoms improve.
Have questions? Contact us online to speak with our Fresno optometrist and to schedule your appointment.